Refund policy

At Azul By Noxa, we maintain strict quality control and safety standards. Please review our replacement policy prior to placing your order.

All Sales Are Final (No Refunds)

• No Cash Refunds: We do not offer cash refunds, returns, or exchanges for change of mind, incorrect selection, or personal flavor preferences. All sales are final once processed.

Exceptions: Wrong or Damaged Items Only

Exchanges and replacements are strictly limited to the following circumstances:

• Damaged or Defective Items: If your order arrives physically damaged, defective, or leaking, you are eligible for a replacement of the same item.

• Incorrect Items Sent: If you receive an item, color, or flavor different from what you ordered, we will replace it.

Reporting Process & Requirements

• Notification Window: You must report any damaged, defective, or incorrect items within 48 hours of package delivery via our Contact Us page.

• Proof Required: Clear photos or video evidence of the damaged or incorrect item, along with the shipping label and packaging, must be provided when submitting your request.

• Condition: Damaged or wrong items must remain unopened and unused (with original safety seals intact where applicable) to qualify for a replacement.